You know the IT equipment you need for your team to do the job properly. But it’s too expensive and outside your budget. Your finance team then forces you to buy something that’s in budget, but it doesn’t do the job properly and it costs a bomb to maintain. Sound familiar?
Everyone says their print service is good. But you need more than someone’s word. You need it in writing, namely a print support agreement.
This print support agreement –usually called a service-level agreement or “SLA” –is a contract that outlines the official commitment a service provider is making to you.
Buying a new photocopier or printer is simple. Keeping it up and running... not so simple.
Most organisations choose to do it themselves: order supplies, order spare parts and hassle their IT department when things don’t work as they should. But smarter organisations are choosing managed print, which outsources all the cost and responsibility to the supplier.
We are often asked to find ways to reduce our customers print costs. To work out their costs, we conduct a print audit where we ask a lot of questions and spend a lot of time in Microsoft Excel. At the end of it, we have a report about where our customers are spending their budget and where they can save money.